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General Terms and Conditions of Sale
Preamble
You are currently connected to one of the websites managed by the company Pro-Design Textilverarbeitungs-GmbH. This document is intended to inform you about Jumbobag.fr and its general terms and conditions of online sale (contractual conditions). You must read the following provisions carefully, as they constitute an electronic contract establishing the general conditions of sale of the Jumbobag.fr online store. The “double-click” that you will perform after having completed your order form constitutes the validation of it and will constitute irrevocable acceptance of these contractual conditions once your order has been validated. Consequently, you may only order products and/or services if you accept all the conditions set out below. The internet user (natural person having the capacity to contract) and Jumbobag.fr are hereinafter referred to as “the parties”, and individually as “the party”.
ARTICLE 1: ENTIRETY OF THE CONTRACT
These general conditions express the entirety of the obligations of the parties. No general or specific condition communicated by the Customer may be incorporated into these general conditions, except in the event of prior agreement between the parties before the conclusion of the contract. The fact that the company does not invoke a breach by the Customer of one of the obligations referred to herein cannot be interpreted in the future as a waiver of the obligation in question.
The company reserves the possibility of adapting or modifying these contractual conditions at any time. In the event of modification, the contractual conditions in force on the day of the order will be applied to each order. The company will also keep on its servers all timestamped versions of the contractual conditions. The site Jumbobag.fr is a site specialized in mail-order sales of any goods in mainland France (and Corsica), in all countries of the European Union and in Switzerland.
The site Jumbobag.fr is the property of PRO-DESIGN Textilverarbeitungs-GmbH in its entirety, as well as all related rights. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.
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ARTICLE 2: PURPOSE
These general conditions aim to define the rights and obligations of the parties within the framework of the online sale of goods and services offered by the company PRO-DESIGN Textilverarbeitungs-GmbH to the consumer.
ARTICLE 3: ACCEPTANCE OF CONDITIONS
The customer acknowledges having read, at the time of placing the order, the specific conditions of sale stated on this screen and expressly declares to accept them without reservation. These general conditions of sale govern the contractual relations between jumbobag.fr and its customer, both parties accepting them without reservation. These general conditions of sale shall prevail over any other conditions appearing in any other document, except prior, express and written derogation. They are applicable in mainland France, Corsica and in Europe, and more particularly in all countries announced in the delivery zones. The buyer declares and acknowledges having full knowledge of the general conditions of sale and waives, for this reason, the right to rely on any contradictory document and, in particular, its own general conditions of purchase.
ARTICLE 4: PRODUCTS
All products offered by Jumbobag.fr are in principle available in stock. In the event of proven unavailability of the ordered product, or in the event of non-acceptance by the customer, jumbobag.fr will offer a replacement product to its customer who will retain full freedom to accept or refuse it.
The products marketed by jumbobag.fr are products for domestic, leisure and non-professional use. Customers or recipients of the products prohibit themselves from any partial or total resale of the products. Jumbobag.fr disclaims any legal liability if the payment of taxes is not carried out by the customer. The photographs illustrating the products do not fall within the contractual field. If errors have been introduced, in no case can the liability of jumbobag.fr be engaged.
ARTICLE 5: ORDERS
The automatic recording systems are considered as proof of the nature, content and date of the order. jumbobag.fr confirms the acceptance of its order to the customer at the email address provided by the latter. The sale will only be concluded from the confirmation of the order. Any modifications requested by the buyer may only be taken into account, within the limits of the Supplier’s possibilities and at its sole discretion, if they are notified in writing. In any event, modifications may only be accepted if they are notified to the Supplier at least 10 days before the scheduled delivery date, after signature by the buyer of a new specific order form and possible adjustment of the price. Jumbobag.fr reserves the right to cancel any order from a customer with whom there exists a dispute relating to the payment of a previous order, false information stated during the order, a price displayed on the site that is clearly erroneous, a temporary or definitive stock shortage of the ordered product(s), as well as an attempt of fraudulent purchase. Jumbobag.fr reserves the right to take legal action against any attempt of fraudulent purchase or purchases made with a prohibited or opposed bank card. The information provided by the buyer when placing the order commits the latter: in case of error in the wording of the recipient’s details, the seller cannot be held responsible for the impossibility of delivering the product.
ARTICLE 6: PRICE
VAT is included in the prices displayed on our site at the currently applicable legal rate. The prices mentioned on our site are indicated all charges included, in euros. Delivery costs are free from €100 for mainland France and Corsica.
Delivery costs apply per parcel shipped and vary according to the destination countries.
Deliveries made to countries outside the European Union may be subject to various fees and taxes, notably customs duties and import VAT. These costs are exclusively borne by the buyer.
ARTICLE 7: PAYMENT
The price invoiced to the customer is the price indicated on the order confirmation sent by jumbobag.fr. Your credit card number is directed to the bank servers, in a secure environment. The price of the products is payable in full on the day of the effective order.
Payment is made by credit card bearing the CB logo. Online Cyberpayment allows you to pay via the bank server of Stripe in a secure environment without passing through the store server, guaranteeing all the more that your number is known only to our banking partner Stripe.
The same applies to our other banking partners, namely PayPal. The order validated by the customer will only be considered effective when the concerned banking payment center has given its agreement. In case of refusal of said center, the order will be automatically cancelled and the customer informed by email. Furthermore, jumbobag.fr reserves the right to refuse any order from a customer with whom there exists a dispute.
In no case may payments due to the Seller be suspended or be subject to any reduction or compensation without written agreement from the Seller. Any payment made to the Seller is applied to the sums due, whatever the cause, starting with those whose due date is the oldest. In the absence of any payment (in whole or in part) of the price at its due date, the Seller may by right terminate the sale, 5 days after a formal notice that has remained without effect, without prejudice to any damages that may be claimed by the Seller.
In accordance with Article L441-6 of the Commercial Code, modified by LAW n°2012-1270 of November 20, 2012 – art. 20: “[…] Late payment penalties are due without a reminder being necessary. Any professional in a situation of late payment is automatically debtor, with regard to the creditor, of a fixed indemnity for recovery costs, the amount of which is set by decree [€40]. When the recovery costs incurred are higher than the amount of this fixed indemnity, the creditor may request additional compensation, upon justification. […]”
ARTICLE 8: DELIVERY
8.1. Delivery times
Parcels are generally delivered within 7 to 10 business days, i.e. 14 to 16 working days after receipt of your payment. This period includes order preparation and the delivery itself, from our factory in Germany to your home. This duration may nevertheless be extended by us by 16 working days, subject to an email from us informing you of the delay.
Beyond this maximum period, contact will be made with the customer to decide either on a new delivery method (at JumboBag’s expense), or on cancellation of the order. The cancelled order will be fully reimbursed to the customer. No damages may be claimed by the customer from JumboBag.
8.2. Delivery methods
JumboBag catalogue products:
Delivery is currently available to France, Belgium, Germany, Italy, Switzerland, Austria, Spain, Luxembourg and the Netherlands. The standard shipping method is carried out by La Poste (DHL) or DPD Express (depending on parcel size) with home delivery.
For other countries, please send us a request at [email protected]
8.3. Rates
Delivery costs are not included in the sale price of the products, except for orders intended for mainland France and Corsica for which shipping costs are free from €100 of purchase.
The delivery rate for JumboBag products for home delivery applies per parcel shipped and is generally €12.90 incl. VAT for France, Belgium, Germany, the Netherlands, Luxembourg, Austria. For Italy and Spain, the rate is €15.90 incl. VAT. For Switzerland, the rate is currently €28 incl. VAT and includes €14 of customs duties. The complete list of countries and delivery rates can be communicated upon request at [email protected]
For the Softy cushion, delivery is €10 incl. VAT for mainland France, per parcel shipped. For other European Union countries, the delivery price is €12.90 incl. VAT. For Switzerland, the rate is currently €25 incl. VAT. If the country to which you wish to deliver your cushion does not appear during order validation, please contact us by email at [email protected] to know the countries served as well as the delivery rates.
8.4. Force majeure
Are considered as cases of force majeure releasing the seller from its obligation to deliver: war, riot, fire, strikes, accidents and impossibility of being supplied. Goods always travel at the risk of the recipient (French Commercial Code).
8.5. Transfer of liability and receipt of goods
The transfer of liability for the goods between JumboBag and the carrier takes place as soon as the latter takes charge of the parcels. The transfer takes place again between the carrier and the customer once the latter has signed the delivery note. It is therefore imperative to check all goods upon receipt.
In the event of damage, note the observed damage on the delivery note and refuse the parcel.
Please note that the statements “subject to inspection” or “subject to unpacking” have no legal value with carriers or insurers.
In the event that you become aware of a problem after the departure of the carrier, please notify us by email at [email protected] within a maximum period of 72 working hours following receipt of the order, accompanied where applicable by photos of the product and the packaging. In the event of a transport-related problem, in accordance with article 133-3 of the Commercial Code, please send your reasoned protest by registered letter with acknowledgement of receipt to the carrier within 3 days (excluding public holidays).
Do not use sharp objects such as cutters, knives, scissors or others to open your parcel so as not to damage the product.
Any return and re-shipment of the parcel remains at the customer’s expense.
In the absence of reservations expressly formulated in writing by the customer within a period of 48 hours from delivery, the products delivered by PRO-DESIGN Textilverarbeitungs-GmbH will be deemed compliant in quantity and quality with the order.
ARTICLE 9: WITHDRAWAL
9.1. Right of withdrawal
You have the right to withdraw from this contract without giving any reason within a period of fourteen days. The withdrawal period expires fourteen days after the day on which you yourself, or a third party other than the carrier and designated by you, take physical possession of the last good.
9.2. Exercise of the right of withdrawal
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, letter sent by post, fax or email) by post to the address Jumbobag.fr – 39 av J.F. Champollion – 31100 Toulouse – France; or by Email at [email protected].
You may use the model withdrawal form, but this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
9.3. Withdrawal form
You must return the goods or hand them over to Jumbobag.fr – 39 avenue J.F. Champollion – 31100 Toulouse – France, without undue delay and in any event no later than fourteen days after you have communicated your decision to withdraw from this contract. This deadline is deemed respected if you return the goods before the expiry of the fourteen-day period.
The product must preferably be shipped in its original packaging and must reach us in NEW and UNUSED condition. It must not contain any stains of any kind, plant elements, animal hair. Any product degraded compared to its original condition will not be eligible for any refund. In the event of withdrawal from this contract on your part, we will reimburse all payments received from you, including delivery costs (except additional costs resulting from the fact that you have chosen, where applicable, a delivery method other than the least expensive standard delivery method offered by us) without undue delay and in any event no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever occurs first. Your liability is only engaged in respect of the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.
(Please complete and return this form only if you wish to withdraw from the contract)
- For the attention of Jumbobag.fr – 39 avenue J.F. Champollion – 31100 Toulouse – France ; [email protected]
- I / We () hereby notify you of my / our () withdrawal from the contract relating to the sale of the goods (*) below
- Commandé le (*) / reçu le (*)
- Ordered on () / received on ()
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification of this form on paper)
- Date (*) Delete as appropriate.
You must bear the direct costs of returning the goods. These cannot give rise to any request for reimbursement or compensation.
ARTICLE 10: DISPUTES
This contract is subject to French law. Jumbobag.fr cannot be held responsible for damages of any kind, whether material, immaterial or bodily, which could result from malfunction or improper use of the marketed products. The same applies to any modifications of the products resulting from manufacturers. The liability of jumbobag.fr will in any case be limited to the amount of the order and cannot be engaged for simple errors or omissions that may have remained despite all precautions taken in the presentation of the products. In case of difficulties in the application of this contract, the buyer has the possibility, before any legal action, to seek an amicable solution notably with the help of a professional association of the sector, a consumer association or any other advisor of their choice. It is recalled that the search for an amicable solution does not interrupt the “short period” of the legal warranty nor the duration of the contractual warranty. It is recalled that as a general rule and subject to the appreciation of the Courts, compliance with the provisions of this contract relating to the contractual warranty presupposes that the buyer honors their financial commitments towards the seller.
Complaints or disputes will always be received with attentive goodwill, good faith always being presumed in the person who takes the trouble to explain their situation. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Failing this, the Commercial Court of Freiburg (Germany) has sole jurisdiction, regardless of the place of delivery and the accepted method of payment.
In accordance with the provisions of the Consumer Code concerning “the consumer dispute mediation process”, after having contacted us and in the absence of a satisfactory response, you have the possibility to resort free of charge to a consumer mediation procedure with:
ARTICLE 11: WARRANTY
The warranty is two years in the event of breakage of a seam, defect or breakage of the cover closing system (zipper) or loss of waterproofness (for the products concerned). Wear linked to improper use (beanbag torn or punctured even accidentally, use of bleach (except Sunbrella range), immersion in a swimming pool (except aquatic products)), or discoloration (except Sunbrella range) cannot be taken into account. Nor can any damage caused during transport of the product. In this case, the customer must preferably refuse the product, otherwise contact within 48 hours the transport company responsible. To know the warranty applicable to each product of the Jumbo Bag range, go to: https://jumbobag.fr/en/content/7-products-warranty In all cases jumbobag.fr cannot be held responsible for non-compliance with regulatory and legislative provisions in force in the country of reception, the liability of jumbobag.fr is systematically limited to the value of the product in question, value at its date of sale and without possibility of recourse against the brand or the producing company of the product. In any case, the customer benefits from the legal warranty of eviction and hidden defects (Art. 1625 and following of the Civil Code). Provided that the buyer proves the hidden defect, the seller must legally repair all consequences (art. 1641 and following of the Civil Code); if the buyer brings the matter before the courts, they must do so within a “short period” from the discovery of the hidden defect (art. 1648 of the Civil Code). You can contact customer service by email at [email protected] (response within 24 hours).
ARTICLE 12: INTELLECTUAL PROPERTY
All elements constituting the structure of the site (photos, images, logos, flash® animations, modeled elements…), as well as technological elements (software creations, administration back-office, services offered...) are protected by copyright and are the exclusive property of their respective authors, except in the limited cases of full or partial transfer of rights in favor of jumbobag.fr.
The contents of the site (texts, articles…) are the exclusive property of their authors and may not be reproduced or exploited without their consent. Jumbobag.fr only authorizes the reproduction of excerpts of its articles via the RSS feeds present on its sites. In accordance with the provisions of article L.122-4 of the Intellectual Property Code, any reproduction of all or part of the content of the site is prohibited, whatever its form (reproduction, embedding, distribution, “inline linking” and “framing” techniques...). Direct links established to downloadable files (whatever their format) present on our site are also prohibited. If you wish to establish a link with our site, and before setting it up, please contact jumbobag.fr before any implementation of the link pointing to our site or its content.
Texts present originating from external sources have been reproduced with the implicit or explicit agreement of their respective authors. As such, mention is made on the site of the sources and respective authors.
ARTICLE 13: STATUS OF LINKS AND CONTENT
13.1. External links
Links present on the site (direct links, permalinks, partner links...) redirect the user to sites whose content is placed under the responsibility of the publishers of said sites. In no case can jumbobag.fr be held responsible for the content of these sites. As we attach particular importance to the legality of the content of the sites to which our links point, we ask you to inform us of any content that may seem illegal on the sites to which links have been set up.
13.2. Content
The content of the sites published by jumbobag.fr has been developed with the greatest care. As such, no illegal or defamatory content is published on them. Furthermore, they do not present any character that could be considered as “misleading advertising” within the meaning of articles 121-1 and following of the Consumer Code.
13.3. Advertisements on the sites
Advertisements may be displayed on our sites. These may come from external sources (third-party affiliate management platform, Google® ads...) or be managed by our own advertising network. Jumbobag.fr cannot be held responsible for the “misleading or aggressive” nature of advertisements coming from external sources. Regarding advertisements managed by jumbobag.fr, it reserves the right not to broadcast advertisements presenting a manifestly misleading character within the meaning of articles 121-1 and following of the Consumer Code.
ARTICLE 14: LEGAL INFORMATION
14.1. Personal data protection policy
The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts, as well as credit requests. Failure to provide this information results in the non-validation of the order. The data controller of personal data is the company PRO-DESIGN Textilverarbeitungs-GmbH, whose contact details can be found in the legal notice.
14.2. Recipients of personal data
The recipients of your personal data collected on our site are first and foremost ourselves for the processing of your orders and the management of the customer relationship. Other recipients of your personal data are, where applicable, our payment service providers or payment security providers, our delivery service providers, our commercial partners. In cases where this is required by law, your consent is obtained or a possibility to refuse is provided before any transmission of data.
14.3. CNIL formalities
In accordance with the “Informatique et Libertés” law, the processing of personal information relating to customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL). The customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification and deletion of data concerning them, which they may exercise by contacting the company PRO-DESIGN Textilverarbeitungs-GmbH at +33 (0)9 72 60 09 18 (non-premium rate call) or by email at [email protected]. Jumbobag.fr undertakes not to communicate, free of charge or in exchange for compensation, the contact details of its customers to a third party.
14.4. COOKIES
Our website uses cookies. These are small text files stored on your hard drive. The cookies used on our site allow us to offer you the following services: wishlist, comparison function, cart saving, identification during a new visit, storage of browsing history, etc. Most cookies are intended to enable or facilitate your navigation and are necessary for the operation of our online store. The use of cookies, whether our own or third-party cookies, that are not necessarily required for the operation of the site requires your express consent. You can express your consent or oppose the use of cookies by configuring your connection device appropriately. Please refer to your browser’s user guide.
14.5. Eco-contribution
PRO-DESIGN Textilverarbeitungs-GmbH is registered in the National Register of producers of furniture elements under number FR025060_1016EX. This number guarantees that PRO-DESIGN Textilverarbeitungs-GmbH, by adhering to Eco-mobilier, complies with the regulatory obligations incumbent upon it under article L541–10–6 of the Environmental Code.
ARTICLE 15: ARCHIVING
Contracts concluded on our website (data relating to your order and the general terms and conditions of sale in force on the day of your order) are archived for a period of 10 years. You may access archived contracts by requesting them via the contact form or by post addressed to Jumbobag.fr – 39 avenue J.F. Champollion – 31100 Toulouse – France.
ARTICLE 16: APPLICABLE LAW – LANGUAGE OF THE CONTRACT
This contract is subject to French law, in accordance with European directives. This applies both to substantive rules and procedural rules. In the event of a dispute, the parties will favor an amicable settlement.
This search for an amicable solution does not interrupt the deadlines for acting under warranty. Failing this, and in accordance with the provisions of articles 46 to 48 of the NCPC, French courts shall have sole jurisdiction. By express agreement between the parties, these General Terms and Conditions of Sale and the purchase and sale operations resulting from them are written in French. In the event that they are translated into one or more languages, only the French text shall prevail in the event of a dispute.
(Updated 01/04/2026)
